BMATWT 353 - Business of Building

 

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Managing Homeowner Emotions

Source Online Reading: Lupberger, David. 1999. "Managing Client Emotions". Journal of Light Construction, March, 1999, pp. 64-69

Based on the reading, answer the following. Hand your assignment in during class Tuesday, April 3

1) What do homeowners (or any owner involved with a building project) fear?

 

2) What is the theory of "parental transferrance"?

 

3) What are the 4 recommended ways of building trust?

 

4) How does the author recommend you deal with homeowner anger?

 

5) How does the author recommend you deal with a "crisis"?

 

 

    
         

Produced and maintained by David T. Damery
Building Materials and Wood Technology
Department of Natural Resources Conservation
College of Natural Resources and the Environment
University of Massachusetts, Amherst.

    
Many of the materials created for this course are the intellectual property of the instructor. This includes, but is not limited to, the syllabus, lectures and course notes. Except to the extent not protected by copyright law, any use, distribution or sale of such materials requires the permission of the instructor. Please be aware that it is a violation of university policy to reproduce, for distribution or sale, class lectures or class notes, unless the faculty member has explicitly waived copyright. Copyright 2007, David T. Damery