BMATWT 353 - Business of Building

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Quality Team Skills

Source: Barkley, Bruce T. and James H. Saylor. 2001. Customer Driven Project Management, McGraw-Hill, NY. pp. 274-278

1) Critique the Team

2) Improving Communication

3) Feedback

4) Listening and Active Listening

 

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1) Critique the Team

Measure the Following (5 Point or other scale)

A) Trust - Is the level of trust among the members of the team sufficient to allow open and honest communication without tension?

 

B) Listening - Do team members listen to each other?

 

C) Inclusion - Does everyone have a chance to express their ideas?

 

D) Risk Taking - Are team members willing to take risks?

 

E) Motivation - Are team members actively participating?

 

F) "We" Mentality - Do team members demonstrate togetherness in words and actions, driving toward consensus decisions?

 

G) Ownership - Do team members take INITIATIVE to solve problems and improve the process regularly and naturally?

 

H) Respect and Diversity - Do team members respect differences?

 

I) Focus - Does the team remain targeted on vision, mission and goals?

 

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2) Improving Communication

• Clarify the message
• Observe body language
• Maintain everyone's self-esteem
• Make your point short and simple
• Understand others' points of view
• Nurture others' feelings
• Involve yourself in the message
• Comprehend the message
• Attend to the messages of others
• Talk judiciously
• Emphasize Listening

 

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3) Feedback

• Foster an environment conducive to sharing feedback
• Encourage feedback as a matter of routine
• Establish guidelines for providing feedback
• Discuss all unclear communications
• Be direct with feedback
• Ask questions to get better understanding
• Consider "real" feelings of team members
• Keep focused on the mission

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4) Listening and Active Listening

• Letting others convey their message
• Involving yourself in the message
• Summarizing and paraphrasing frequently
• Talking only to clarify
• Empathizing with others' views
• Nurturing active listening skills
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• Link to ACTIVE LISTENING PPT

   Source: US Army

Produced and maintained by David T. Damery
Building Materials and Wood Technology
Department of Natural Resources Conservation
College of Natural Resources and the Environment
University of Massachusetts, Amherst.